Delight Your Customers

Improved service leads to better customer reviews (and enhanced social proof). Our how-to guides, real-world stories, and expert tips will help you deliver the ultimate customer experience.

Say No To Standing In Que! Reduce Wait Times At Line Queue

Say No To Standing In Que! Reduce Wait Times At Line Queue

October, 7 2020

Let’s face it. Waiting in line is the worst. Even during a global pandemic, lines are everywhere you go. People are still lining up in front of the DMV, the grocery store, patiently waiting. It’s a waste of time that takes up space and benefits no one. Everything...

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Why Your Customers Hate Waiting In Line & How To Fix It

Why Your Customers Hate Waiting In Line & How To Fix It

September, 21 2020

The saying goes ‘good things come to those who wait’. But it’s a widely accepted truth that no one likes waiting. There are few things people hate more than waiting in line. In fact, we can think of 10 reasons your customers hate waiting in line. 

11 Ways Online Appointment Schedulers Make for a Better Customer Experience

11 Ways Online Appointment Schedulers Make for a Better Customer Experience

September, 15 2020

Wondering why your company isn’t nailing those 5-star reviews? Are you stuck on 4-stars even though your reviewers aren’t giving you any specific reasons why or suggestions for improvement? You’re not alone.

Queue Management Systems: A Step-by-Step Guide | Skiplino

Queue Management Systems: A Step-by-Step Guide | Skiplino

September, 11 2020

Whether it’s renewing your license or waiting for a Big Mac at McDonald’s, there is almost nothing worse than waiting in a long lineup.  Most people have places to be. Busy lives to attend to. Why would they want to spend a half-hour or even more waiting in line?

13 Benefits of Virtual Queue Systems

13 Benefits of Virtual Queue Systems

September, 9 2020

Everyone hates waiting in a queue. That’s not just a generalization - it's psychology. Clever businesses know this and find the latest ways to minimize wait times for customers to create a more positive experience.

7 Reasons to Use a Hair Salon Online Scheduling System + App

7 Reasons to Use a Hair Salon Online Scheduling System + App

September, 7 2020

Let’s face it. Running a hair salon can be incredibly challenging. Not only do you have to keep clients happy and provide exceptional service, but there’s all of the background work that the public doesn’t see. From accounting to managing employees, it can turn into...

Best Way To Improve Customer Experience: Give Customers Back Their Time.

Best Way To Improve Customer Experience: Give Customers Back Their Time.

May, 6 2019

What do customers hate the most? Not getting any response or attention from service providers.

Why Customers Should Never Wait In Lines Ever, Again!

Why Customers Should Never Wait In Lines Ever, Again!

May, 4 2018

Walk into a bank and you would find queues. Walk into a service center or even an Apple store and you would find customers waiting. In this age, nobody likes waiting which is essentially wasting time. But companies seldom have a strategy that can do away with...

How Instant Customer Feedback Can Really Change The Game

How Instant Customer Feedback Can Really Change The Game

April, 24 2018

Every major problem germinates from a relatively harmless seed. If you can avert the seed, then you can prevent the problem. In most cases, it is not possible to avert every possibility of an error or a cause that will lead to an aggrieved and disappointed customer....

You Really Need To Understand Why Customers Are Visiting Your Branches

You Really Need To Understand Why Customers Are Visiting Your Branches

April, 4 2017

Every business has a well defined target audience. It depends partly on the products or services a company offers and partly on the preferences of the company. It is absolutely normal for a company to have a multitude of products or services catering to multiple...