Improved service leads to better customer reviews (and enhanced social proof). Our how-to guides, real-world stories, and expert tips will help you deliver the ultimate customer experience.
Scheduling is a part of everyone’s life. Whole disciplines exist around time management in the personal and professional world. You don’t have to be a scheduling guru to be all too familiar with the plight of trying to plan around availabilities on a coworker’s online...
The internet changed everything. From communication to education to work, many aspects of our society rely upon the modern convenience of being connected online. Businesses in every industry have evolved from brick and mortar to establishments with virtual branches. ...
Keeping track of a business is challenging work. You need to stay on top of employees, profits, and management. With that in mind, it’s not surprising that most organizations struggle to maintain a record of visitors. Why does keeping track of visitors matter? Visitor...
Did you know that in America alone companies lose $62 billion each year due to lacklustre customer service? Whether you’re running a restaurant or you’re a clothing retailer, every business wants to offer the best customer service possible. But while corporations can...
Picture this. You’ve been stuck in a waiting room for well over an hour. Packs of frustrated patients flank you on every side, desperately waiting for their name to be called. You’re also fully aware that you’ll likely only see the doctor for less than half the time...
“Waiting” and “customer satisfaction” are not concepts that go together naturally. For most people, waiting in line is associated with some of the not-so-fun memories in life: spending hours trying to get on an amusement park ride, paying a visit to your local...
It’s safe to say that in our current situation, visitor management has become more crucial than ever. For businesses to safely operate, and by extension, remain open at all, proper visitor management measures need to be taken. The problem is that running a business is...
Let’s begin this article with a bold statement. Having great customer service is the most important aspect of running a successful business, regardless of industry. Think about it. When was the last time you received great customer service? How did you feel after you...
What’s the best way to welcome a visitor? For most people, it’s a greeting or smile, maybe a friendly nod to where they can sit or what they should do. Even at a business location, people want to be greeted and taken care of. Keeping people in order while they’re...
Queuing is an essential part of life. For someone camping overnight for the latest iPhone, waiting in line is a thrilling experience. For a family with small children waiting to check-in for their flight, it’s a mind-numbing nightmare. Whether we like it or not, we...
Different businesses have different needs. That much is clear to anybody, especially company managers or owners. But there’s one type of need that drives every single business in the world: efficiency. Higher levels of efficiency mean cutting costs, improving...
One. Two. Three. Imagine if you could schedule an appointment just like that. No more staying on hold forever, or waiting for a terse email back only to inform you that the time slot you selected isn’t available, and you’re going to have to wait another three weeks for...
Going to the doctor’s office is stressful. Nobody (doctors included) will deny that. In fact, 15-30% of patients with measured high blood pressure in a medical environment are experiencing something called “white coat syndrome”, where just seeing a doctor is enough to...
Different businesses have different needs. That much is clear to anybody, especially company managers or owners. But there’s one type of need that drives every single business in the world: efficiency. Higher levels of efficiency mean cutting costs, improving...
One. Two. Three. Imagine if you could schedule an appointment just like that. No more staying on hold forever, or waiting for a terse email back only to inform you that the time slot you selected isn’t available, and you’re going to have to wait another three weeks for...
Going to the doctor’s office is stressful. Nobody (doctors included) will deny that. In fact, 15-30% of patients with measured high blood pressure in a medical environment are experiencing something called “white coat syndrome”, where just seeing a doctor is enough to...