Delight Your Customers

Improved service leads to better customer reviews (and enhanced social proof). Our how-to guides, real-world stories, and expert tips will help you deliver the ultimate customer experience.

Scheduling Definition - Traditional vs Digital Appointment Scheduling

Scheduling Definition - Traditional vs Digital Appointment Scheduling

March, 16 2021

Scheduling is a part of everyone’s life. Whole disciplines exist around time management in the personal and professional world. You don’t have to be a scheduling guru to be all too familiar with the plight of trying to plan around availabilities on a coworker’s online...

How to Improve Customer Experience with An Online Schedule Maker

How to Improve Customer Experience with An Online Schedule Maker

March, 11 2021

The internet changed everything. From communication to education to work, many aspects of our society rely upon the modern convenience of being connected online. Businesses in every industry have evolved from brick and mortar to establishments with virtual branches. ...

Visitor Tracking Software - benefits, case studies, and Q&A

Visitor Tracking Software - benefits, case studies, and Q&A

February, 25 2021

Keeping track of a business is challenging work. You need to stay on top of employees, profits, and management. With that in mind, it’s not surprising that most organizations struggle to maintain a record of visitors. Why does keeping track of visitors matter? Visitor...

4 Tips On How To Improve Customer Service For Small Businesses

4 Tips On How To Improve Customer Service For Small Businesses

January, 21 2021

Did you know that in America alone companies lose $62 billion each year due to lacklustre customer service? Whether you’re running a restaurant or you’re a clothing retailer, every business wants to offer the best customer service possible. But while corporations can...

How Online Doctor Appointment Scheduling Will Make Happier Patients

How Online Doctor Appointment Scheduling Will Make Happier Patients

January, 19 2021

Picture this. You’ve been stuck in a waiting room for well over an hour. Packs of frustrated patients flank you on every side, desperately waiting for their name to be called. You’re also fully aware that you’ll likely only see the doctor for less than half the time...

4 Opportunities To Improve Customer Satisfaction While Waiting In Line

4 Opportunities To Improve Customer Satisfaction While Waiting In Line

December, 22 2020

“Waiting” and “customer satisfaction” are not concepts that go together naturally. For most people, waiting in line is associated with some of the not-so-fun memories in life: spending hours trying to get on an amusement park ride, paying a visit to your local...

Free vs. Paid Visitor Management Software [A Guide]

Free vs. Paid Visitor Management Software [A Guide]

December, 18 2020

It’s safe to say that in our current situation, visitor management has become more crucial than ever. For businesses to safely operate, and by extension, remain open at all, proper visitor management measures need to be taken. The problem is that running a business is...

What is Customer Service? Hint: Business Success Depends On It

What is Customer Service? Hint: Business Success Depends On It

November, 17 2020

Let’s begin this article with a bold statement. Having great customer service is the most important aspect of running a successful business, regardless of industry. Think about it. When was the last time you received great customer service? How did you feel after you...

Understanding a Visitor Management System [Step-By-Step Guide]

Understanding a Visitor Management System [Step-By-Step Guide]

November, 9 2020

What’s the best way to welcome a visitor? For most people, it’s a greeting or smile, maybe a friendly nod to where they can sit or what they should do. Even at a business location, people want to be greeted and taken care of. Keeping people in order while they’re...

How Queuing Theory Systems Can Help Improve Customer Experience

How Queuing Theory Systems Can Help Improve Customer Experience

October, 29 2020

Queuing is an essential part of life. For someone camping overnight for the latest iPhone, waiting in line is a thrilling experience. For a family with small children waiting to check-in for their flight, it’s a mind-numbing nightmare. Whether we like it or not, we...