Improved service leads to better customer reviews (and enhanced social proof). Our how-to guides, real-world stories, and expert tips will help you deliver the ultimate customer experience.
Who doesn’t love free stuff? No matter what you find yourself in the market for, the thought of getting something for free is endlessly exciting. It’s no wonder why marketers are constantly using this tactic to help secure some elusive sales.
The take-a-number system is outdated technology. Unfortunately, too many businesses are still restricted by this old-school ticket printing machine. The take-a-number process was made infamous by confusing lines at McDonald’s and impersonal interactions with large...
Let’s face it. Waiting in line is the worst. Even during a global pandemic, lines are everywhere you go. People are still lining up in front of the DMV, the grocery store, patiently waiting. It’s a waste of time that takes up space and benefits no one. Everything about...
The saying goes ‘good things come to those who wait’. But it’s a widely accepted truth that no one likes waiting. There are few things people hate more than waiting in line. In fact, we can think of 10 reasons your customers hate waiting in line.
Wondering why your company isn’t nailing those 5-star reviews? Are you stuck on 4-stars even though your reviewers aren’t giving you any specific reasons why or suggestions for improvement? You’re not alone.
Whether it’s renewing your license or waiting for a Big Mac at McDonald’s, there is almost nothing worse than waiting in a long lineup. Most people have places to be. Busy lives to attend to. Why would they want to spend a half-hour or even more waiting in line?
Everyone hates waiting in a queue. That’s not just a generalization - it's psychology. Clever businesses know this and find the latest ways to minimize wait times for customers to create a more positive experience.
Let’s face it. Running a hair salon can be incredibly challenging. Not only do you have to keep clients happy and provide exceptional service, but there’s all of the background work that the public doesn’t see. From accounting to managing employees, it can turn into a...
What do customers hate the most? Not getting any response or attention from service providers.
Walk into a bank and you would find queues. Walk into a service center or even an Apple store and you would find customers waiting. In this age, nobody likes waiting which is essentially wasting time. But companies seldom have a strategy that can do away with queues....
Different businesses have different needs. That much is clear to anybody, especially company managers or owners. But there’s one type of need that drives every single business in the world: efficiency. Higher levels of efficiency mean cutting costs, improving...
One. Two. Three. Imagine if you could schedule an appointment just like that. No more staying on hold forever, or waiting for a terse email back only to inform you that the time slot you selected isn’t available, and you’re going to have to wait another three weeks for...
Going to the doctor’s office is stressful. Nobody (doctors included) will deny that. In fact, 15-30% of patients with measured high blood pressure in a medical environment are experiencing something called “white coat syndrome”, where just seeing a doctor is enough to...
Different businesses have different needs. That much is clear to anybody, especially company managers or owners. But there’s one type of need that drives every single business in the world: efficiency. Higher levels of efficiency mean cutting costs, improving...
One. Two. Three. Imagine if you could schedule an appointment just like that. No more staying on hold forever, or waiting for a terse email back only to inform you that the time slot you selected isn’t available, and you’re going to have to wait another three weeks for...
Going to the doctor’s office is stressful. Nobody (doctors included) will deny that. In fact, 15-30% of patients with measured high blood pressure in a medical environment are experiencing something called “white coat syndrome”, where just seeing a doctor is enough to...