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These days it seems like nobody can stop talking about the “new normal” we’re adapting to due to COVID-19.  Countless restaurants and bars have shuttered, face masks are part of the outfit ensemble, and workplaces have shifted to work-from-home setups.  This is...

Let’s get one thing out of the way quickly. Waiting at the MVA sucks. Think about it. You take a look at your license and notice that it needs to be renewed soon. Suddenly, a feeling of dread takes over. You’re going to have to wait in the oh-so-painful MVA line.  How...

What’s the best way to welcome a visitor? For most people, it’s a greeting or smile, maybe a friendly nod to where they can sit or what they should do. Even at a business location, people want to be greeted and taken care of. Keeping people in order while they’re...

Whether you’ve been a small business owner for years or you’re just starting to break into the market, the reality is the same. There’s absolutely no shortage of tasks that need to be taken care of. Managing employees. Managing customer or client expectations. Handling...

Queuing is an essential part of life.  For someone camping overnight for the latest iPhone, waiting in line is a thrilling experience.  For a family with small children waiting to check-in for their flight, it’s a mind-numbing nightmare.  Whether we like it or not, we...

The medical industry has it tough. Constantly stressed, often overworked, and being counted on to consistently provide a flawless service to the public are just a few of the culprits here.

As business processes become more advanced and automated, the pen-and-paper appointment book has become a thing of the past. With the rise of online shopping and the impact of a global pandemic, businesses must offer online booking to succeed and ensure a quality (and...

Who doesn’t love free stuff? No matter what you find yourself in the market for, the thought of getting something for free is endlessly exciting. It’s no wonder why marketers are constantly using this tactic to help secure some elusive sales.

The take-a-number system is outdated technology. Unfortunately, too many businesses are still restricted by this old-school ticket printing machine. The take-a-number process was made infamous by confusing lines at McDonald’s and impersonal interactions with large...

Hairstylists have it tough.  Balancing client expectations, complaints, payments and other front-end tasks with back-end tasks such as accounting and employee scheduling can be a nightmare. Stress levels can certainly reach critical mass quickly. On top of all that,...