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Wondering why your company isn’t nailing those 5-star reviews? Are you stuck on 4-stars even though your reviewers aren’t giving you any specific reasons why or suggestions for improvement? You’re not alone.

Whether it’s renewing your license or waiting for a Big Mac at McDonald’s, there is almost nothing worse than waiting in a long lineup.  Most people have places to be. Busy lives to attend to. Why would they want to spend a half-hour or even more waiting in line?

Everyone hates waiting in a queue. That’s not just a generalization - it's psychology. Clever businesses know this and find the latest ways to minimize wait times for customers to create a more positive experience.

Let’s face it. Running a hair salon can be incredibly challenging. Not only do you have to keep clients happy and provide exceptional service, but there’s all of the background work that the public doesn’t see. From accounting to managing employees, it can turn into...

What do customers hate the most? Not getting any response or attention from service providers.

Walk into a bank and you would find queues. Walk into a service center or even an Apple store and you would find customers waiting. In this age, nobody likes waiting which is essentially wasting time. But companies seldom have a strategy that can do away with...

Every major problem germinates from a relatively harmless seed. If you can avert the seed, then you can prevent the problem. In most cases, it is not possible to avert every possibility of an error or a cause that will lead to an aggrieved and disappointed customer....

Every business has a well defined target audience. It depends partly on the products or services a company offers and partly on the preferences of the company. It is absolutely normal for a company to have a multitude of products or services catering to multiple...

Skiplino since it’s launch has been adopted by many organizations in 6 different continents and in over 60 countries from different industries: Banking, Telecom, Government, Education & Service Centers.

Companies around the world are going paperless. Ledgers and balance sheets are now digital. Filing returns and paying taxes have become convenient online. Virtual reporting is much easier than paper trails. Soft copies of literature are portable, user friendly and...