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Let’s start with something we can certainly all agree on. Running a successful business leaves you with little to no time to yourself.  Think about it. The onus is on you to ensure your employees have everything they need to succeed in their positions. And if you’re...

How much do you know about waiting in line? On the one hand, everyone does it. From cafeteria lunch lines to grocery store waits, people have been standing in lines their whole lives. At this point, you only need to see a line stretching out before a store to...

Let’s begin this article with a bold statement. Having great customer service is the most important aspect of running a successful business, regardless of industry. Think about it. When was the last time you received great customer service? How did you feel after...

These days it seems like nobody can stop talking about the “new normal” we’re adapting to due to COVID-19.  Countless restaurants and bars have shuttered, face masks are part of the outfit ensemble, and workplaces have shifted to work-from-home setups.  This is...

Let’s get one thing out of the way quickly. Waiting at the MVA sucks. Think about it. You take a look at your license and notice that it needs to be renewed soon. Suddenly, a feeling of dread takes over. You’re going to have to wait in the oh-so-painful MVA line.  ...

What’s the best way to welcome a visitor? For most people, it’s a greeting or smile, maybe a friendly nod to where they can sit or what they should do. Even at a business location, people want to be greeted and taken care of. Keeping people in order while they’re...

Whether you’ve been a small business owner for years or you’re just starting to break into the market, the reality is the same. There’s absolutely no shortage of tasks that need to be taken care of. Managing employees. Managing customer or client expectations....

Queuing is an essential part of life.  For someone camping overnight for the latest iPhone, waiting in line is a thrilling experience.  For a family with small children waiting to check-in for their flight, it’s a mind-numbing nightmare.  Whether we like it or not,...

The medical industry has it tough. Constantly stressed, often overworked, and being counted on to consistently provide a flawless service to the public are just a few of the culprits here.